Payment and delivery methods

It can be sent to an address selected by you (home, work, etc. – never a PO Box) or it can be sent to another ABO directly

No. The delivery country/region must always be the same country/region in which the purchase was made.

If you have chosen home delivery, we will send you an email confirming that your items have been dispatched (when your order leaves the warehouse), including a tracking number (with a link to the courier's web page) and finally the courier will send you a text message or email to inform you of your delivery. Define your home and optional addresses in "my addresses" section. You can choose it directly while placing your order. For delivery to your customer please consider the ‘Sent to customer process’ in the FAQs.

When using this delivery method, COD should not be selected by the distributor as the payment method, since there will be no invoice indicating the value of goods within the package. If you select COD for these orders, the order will be processed and shipped, but delivery will not be completed.
This option is only designed for Single Orders as Group Consolidated Orders (GCOs) are shipped to one address. It is a consideration for ABOs, however, that breaking GCOs down into Single Orders instead may incur additional delivery costs.
1. Select “Ship To Customer” delivery option at Amway Online
2. Select one of your customers from the list
3. The delivery address will already be populated but can be changed/updated
4. Goods will be delivered to the address you desire without an invoice in the box
5. An invoice will be delivered to the registered email address of the distributor

This process is similar to the normal Home Delivery process, only you’ve selected a different recipient.
Our systems do not always allow a message to be sent to this other recipient, therefore it could happen you’ll receive the email/sms updates from Amway and the selected carrier.
To update the recipient we suggest to forward the necessary Track and Trace details to this person for a smooth delivery.

Yes, as long as you've not confirmed your order you can add and remove items from your basket

If your order is verified and confirmed, please contact your local customer service department for further advise how to handle the cancellation

Your package(s) are partially picked automatically and partially manually. Unfortunately mistakes do happen. When a mistake has happened to your order, please call or email your local contact center within 7 days so they'll be able to follow up.

Invoices are attached to your shipping confirmation emails. You can also download PDF versions of your invoices from Orders Details which you can access via My Office. Remember that My office is only available after sign in.

If you finally decide to keep the item please cancel the return under Return Details. Your returns you find under the Order History and My Returns

It can be sent to an address selected by you (home, work, etc. – never a PO Box) or it can be sent to another ABO directly

No. The delivery country/region must always be the same country/region in which the purchase was made.

Portuguese Mainland - order before 11:00am - Delivery Time 2 - 4 working days
Portuguese Mainland - order after 11:00am - Delivery Time 3 - 6 working days
Portuguese Islands - Delivery Time 10 - 15 working days

P.S. Your order will be handed over to our warehouse for processing as soon as your order is paid and confirmed. Please consider that when your order is part of a group order, the shipping process will only start when all orders are paid and confirmed. After you've received the order confirmation, this is the moment you can consider the above lead times.

Please see the Delivery Fees table on the Delivery and Payment Options page

After your order has been dispatched from our warehouse, you'll be able to see on Track & Trace that an electronic message has been received.

Yes, you are able to respond interactively regarding your delivery.

• Change of suggested delivery date
• Change of the delivery address

If you have chosen home delivery, we will send you an email confirming that your items have been dispatched (when your order leaves the warehouse), including a tracking number (with a link to the courier's web page) and finally the courier will send you a text message or email to inform you of your delivery. Define your home and optional addresses in "my addresses" section. You can choose it directly while placing your order. For delivery to your customer please consider the ‘Sent to customer process’ in the FAQs.

Yes you can, for further details and description please look in the FAQ under Delivery Options & How to track your parcel.

As taxas de entrega são calculadas depois da dedução de todas as promoções e cupões. Por conseguinte, podem mudar no decorrer de uma encomenda. Se estiver a decorrer uma promoção de entrega gratuita no momento da encomenda, esta será aplicada à sua encomenda recorrente.
 

After your order has been dispatched from our warehouse, you'll be able to see on Track & Trace that an electronic message has been received.

Yes, you are able to respond interactively regarding your delivery.

• Change of suggested delivery date
• Change of the delivery address

Yes you can, for further details and description please look in the FAQ under Delivery Options & How to track your parcel.

Your package(s) are partially picked automatically and partially manually. Unfortunately mistakes do happen. When a mistake has happened to your order, please call or email your local contact center within 7 days so they'll be able to follow up.

Unfortunately it happens that during transportation products and parcels get damaged. To be able to follow up correctly please keep the following in mind which is very helpful to address this with your local carrier:

• When there is visible damage to your carton, please mark this on the document/handheld when you sign for the parcel.
• Please note that if no items are damaged, it is very unfortunate that the shipping carton is damaged, but this is one of the purposes of the shipping carton, to protect the items shipped.
• It is helpful to make a clear picture of the shipping carton and include this in your communication to your local customer service contact.
• When an item is damaged, please include a picture of the content of the box as well so we have a clear view on how the content has been received. This can be included into your email to your customer service contact as well.
• Your notification is time sensitive, please report your findings within 7 calendar days to your local customer service contact.

No, Amway will pay the costs for the return. Via the installed process we'll arrange a pickup of your return to collect the order.

Returning an order is straightforward 1. Sign in to your account and go to My Office 2. Go to the Order History page via My Orders 3. Find the order you want to return and click the Order Details link next to it 4. Click Return and follow the instructions

If you finally decide to keep the item please cancel the return under Return Details. Your returns you find under the Order History and My Returns