Effective date: 01/08/2015

Privacy Statement for the Website

This Privacy Statement describes how Amway GmbH, Benzstrasse 11b - c, D-82178 Puchheim (hereinafter referred to as “Amway”) uses the personal information collected or received from visitors (“Visitors”) to this Website (“Website”). It describes how we collect or receive your personal data, the type of personal information we may collect, how we use, share and protect that information, how long we retain this data, your rights and how you may contact us in relation to our privacy practices.

For further information relating to the method for collecting and using personal data pertaining to people other than Visitors to the Website, you may consult the Privacy Statement for EA and VIP Customer/Company, if you are an Amway Business Owner (“EA”) or a VIP Customer/Company (including information about how we use your personal data when you visit our Website as an EA or VIP Customer/Company).

Collection or Receipt of Your Personal Data

Amway may collect or receive your personal data by using the Website in different ways.

You may choose to provide us with your personal data and other information through various communication channels available through the “Contact us” page on the website, such as the Amway email address and telephone numbers and online forms.

We may use cookies or similar technologies to collect certain information concerning use of the site. Cookies are data files that are stored on computers or mobile phones when they are used to visit websites. We do not allow third parties to store cookies on your devices. The following table contains general information about the cookies we may use and how we use them.

  • The following cookie is essential in order to enable our website to function.

Cookie name



Contents of shopping cart

This cookie stores the details of visitors’ shopping carts



·         The following cookies are not essential to the functioning of our website, and are usually used to provide, maintain and improve our services. We do not install any of these cookies without your permission. 

Cookie name





This cookie remembers the default language for the user


This cookie records that the user has already filled out a questionnaire



This cookie records that the user has already filled out a questionnaire




This cookie remembers the user's country preferences


This cookie records the default settings for the user's profile



This cookie records the default settings for user attributes



This cookie records the default settings for the user profile and user attributes



This cookie keeps track of the technical session



This cookie keeps track of the technical session


Google Analytics, Coremetrics, Omniture, Tealeaf

This cookie is used to gather information on how the user uses our website. All data collected by these cookies are anonymous and are not attributable to the user. The information includes the number of visitors, where the visitors came from and which pages they viewed.


 You may disable cookies in your browser settings (e.g.: under “Preferences” or “Internet Options”). Note, however, that some features of the website may not work properly if you choose to disable cookies. For detailed information on how to manage or delete cookies, please visit the site http://www.allaboutcookies.org/.

 Types of personal information we may collect

Using the cookies described above under the section “Collection or Receipt of Your Personal Data” we may collect information about your use of the website, IP address, browser type and operating system. In addition, in order to process your online purchases, we may collect information regarding your payments and your favourite products and purchasing habits.

Through the communication channels available on the “Contact Us” page of the website, we may also collect your contact details, such as name, email address, address, telephone and fax numbers. If desired, you may provide further information regarding any questions or comments you may have. However, we recommend providing only such personal data as is necessary to receive an adequate response to your questions or comments.



Use of Personal Data

Your personal data are used to (i) respond to your comments or questions, (ii) process your online purchases, (iii) put you in touch with our Amway Business Owners, (iv) improve the website, namely by placing a high value on user experience and (v) diagnose problems with our servers. If you choose not to provide your personal data, we cannot provide you with the services described above.

If you are registering as a Customer

If you are registering as a Customer, we may collect the following personal data:

·         Contact information (e.g.: name, postal address or email address, fax number and phone number);

·         Date of birth;

·         Password;

·         Tax information pursuant to prevailing law;

·         Payment information (e.g.: bank account or credit card numbers);

·         Product preferences, purchasing habits, purchase history and spending habits;

·         Communication preferences.

We may collect other personal data only under exceptional circumstances. If we need to process such personal data relating to you, we will make sure that there is a valid legal basis for doing so (e.g.: your explicit consent).

We may use the information collected about you to:

·         Manage your registration as a Customer;

·         Create and manage your online account and answer your questions;

·         Process your requests for products or services;

·         Communicate with you;

·         Provide your name, address, telephone number or email address to your ABO;

·         Facilitate use of the site through the use of cookies (e.g.: to provide the shopping cart functionality, to store login details and language preferences, etc.);

·         Improve the site, including tracking and monitoring the use you make of the site through the use of cookies, and diagnosing problems with the software and hardware we use;

·         Perform accounting, auditing, billing and collection tasks; and

·         Comply with the legal requirements in force, industry standards and our policies.

If you choose not to provide your personal data, we may not be able to provide the above services.

 Sharing of Personal Data

Amway does not sell, rent or exchange your personal data. Amway will only share your personal data with:

  • Entities within the Amway Group to which it is reasonably necessary or desirable for Amway to disclose your personal data; 
  • Amway Business Owners, so that they may give advice on products, orders, information about products ordered from Amway and Amway Business Opportunities;
  • Governmental authorities or other third parties, where required by law or if required, in a reasonable manner, for the protection of the rights, property and safety of Amway or of third parties.     

 International Data Transfers

Amway may transfer the personal information collected from you to other Amway affiliated companies or the parent company of Amway, Alticor Inc. Some of these entities may be located in countries other than those in which the data were originally collected. The laws of those countries may not offer your personal information the same degree of protection as the country in which your data were originally collected. When we transfer your personal data to other countries, we protect it as described in this Privacy Statement and in accordance with applicable law. For example, the parent company of Amway, Alticor, Inc., is certified under the “Safe Harbor” privacy policy, as established by the US Department of Commerce, the European Commission and Switzerland, regarding the collection, storage, use, transfer and processing of personal data transferred from the European Economic Area or Switzerland to the US. This programme is recognised by the European Commission in its Decision 2000/520/EC as providing a level of security appropriate for personal data. For further information, see the Alticor Safe Harbor Privacy Statement at www.alticor.com/PrivacyPolicy.aspx. For further information regarding our international data transfers, visit http://amway-europe.com/default.asp?zone=AboutAmway&lan=it&num=1.

 Protection of Personal Data

We maintain appropriate technical and organisational safeguards designed to protect the personal information you provide against destruction, loss, alteration, access, disclosure or accidental, unlawful or unauthorised use.

 Retention of Your Personal Data

We keep your personal data for as long as necessary for the purposes for which we collect them (see “Use of Personal Data” above), unless otherwise required by law. 

 Links to other Websites

This Website may contain links to other websites maintained by third parties whose information and privacy practices are different from ours. We are not responsible for the information or privacy practices of these third parties. We advise you, therefore, to read the privacy statements of all third-party websites prior to using them and providing any personal data or any other information on these websites or through them.

Updating of the Privacy Statement for the Website

Amway reserves the right to amend this Privacy Statement for the Website at any time. If we amend this Privacy Statement for the Website, we will update the effective date and these amendments will take effect once they are published. We advise you to regularly review the Privacy Statement for the Website.

 Your rights

Your rights protected by law may include access to your personal data processed by us, the right to correct, erase or block such data, as well as the objection to certain data processing activities. To exercise these rights, you should submit to us a written request using the contact details specified below.  

 How to Contact Us

If you have comments or questions about this Privacy Statement for the Website, if you wish to update the information we have about you, or if you want to exercise your rights, you may contact us by email using the following address: DR-PT@amway.com. You may also write to: Amway Iberia SA, C/ Narcís Monturiol, no. 10-12, 2 A, 08960 Sant Just Desvern, Spain